Service & Support

How can we help you?

Disruptions and maintenance

Here you will find an overview of all planned disruptions and works on the international rail network.

On the road and your train journey disrupted?

Are you experiencing an unexpected disruption and want to know what you can do?

Manage your booking

Change or cancel tickets.

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What is your question about?

Do you have another question?

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In need of more help?

Chat

every day from 7 a.m. to 11 p.m.

For questions.

WhatsApp

every day from 7 a.m. to 11 p.m.

For questions. Ask your question on via +31 (0)30 23 000 23.

Please send us your message again, and we will assist you as soon as possible.

Facebook

every day from 7 a.m. to 11 p.m.

For questions. Ask your question on Facebook.
Phone

24/7 (between 23.00 and 7.00 hrs for urgent questions only)

Contact us on telephone number +31 (0)30 23 000 23.

For questions and to book, cancel and change tickets. You pay service fee if you can also book, cancel or change the ticket online.

Complaint

Can't our customer service team help you further?

More information about submitting complaint.

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