What is your question about?
Travel updates
Booking tickets
Being prepared for your trip
At the station
During your trip
After your trip
International trains
Do you have another question?
In need of more help?
Chat
every day from 7 a.m. to 11 p.m.
For questions and cancelling tickets.
every day from 7 a.m. to 11 p.m.
For questions and cancelling tickets. Ask your question on via +31 (0)30 23 000 23.
Please send us your message again, and we will assist you as soon as possible.
Facebook & X (formerly Twitter)
every day from 7 a.m. to 11 p.m.
Phone
24/7 (between 23.00 and 7.00 hrs for urgent questions only)
Contact us on +31 (0)30 23 000 23.
For questions and to book, cancel and change tickets. You pay a booking fee if you can also book the ticket online.
Complaint
can't our customer service team help you further?
More information about submitting complaint.