Service & Support

How can we help you?

Travel information

An overview of all disruptions and construction works on international rail.

Manage your booking

Change or cancel tickets.

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What is your question about?

Do you have another question?

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In need of more help?

Chat

every day from 7 a.m. to 11 p.m.

For questions and cancelling tickets.

WhatsApp

every day from 7 a.m. to 11 p.m.

For questions and cancelling tickets. Ask your question on via +31 (0)30 23 000 23.

Please send us your message again, and we will assist you as soon as possible.

Facebook & X (formerly Twitter)

every day from 7 a.m. to 11 p.m.

For questions and cancelling tickets. Ask your question on Facebook or X (formerly Twitter).
Phone

24/7 (between 23.00 and 7.00 hrs for urgent questions only)

Contact us on +31 (0)30 23 000 23.

For questions and to book, cancel and change tickets. You pay a booking fee if you can also book the ticket online.

Complaint

can't our customer service team help you further?

More information about submitting complaint.

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