Service & Support

How can we help you?

Travel information

An overview of all disruptions and construction works on international rail.

Manage your booking

Change or cancel tickets.

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What is your question about?

Travel updates
Booking tickets
Being prepared for your trip
At the station
During your trip
After your trip
International trains
Economical travel
Inspiration about our destinations

Do you have another question?

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In need of more help?

Chat

every day from 7 a.m. to 11 p.m.

WhatsApp

every day from 7 a.m. to 11 p.m.

Ask your question on WhatsApp via +31 (0)30 23 000 23.
Facebook & X (formerly Twitter)

every day from 7 a.m. to 11 p.m.

Ask your question on Facebook or X (formerly Twitter).
Phone

24/7 (between 23.00 and 7.00 hrs for urgent questions only)

Contact us on +31 (0)30 23 000 23.

Please note: you pay a booking fee if you book train tickets by phone.

Complaint

can't our customer service team help you further?

More information about submitting complaint.

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