NS International ExplaiNS: Questions and answers

Why can't you book train tickets a year in advance? Why do trains slip in autumn? What do 'engineering works' mean? We explain some of the questions in an article. Do you have a question too? Let us know. Enter your question at the bottom of this page.
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New trains to Berlin

From 1 November 2025, the train to Berlin will run with new rolling stock. Oscar explains how and why this change is being made.

Plans for trains heading to Germany 2025

More on the Nightjet, ICE and Intercity Berlin in 2025.

Plenty of work to do

Engineering works in Germany... what exactly is happening? And how will it affect my trip? Can I still book?

Delay? Autumn? Leaves!

What about delays due to falling leaves? Nico explains how that works for Thalys.

Why can't I book earlier?

If I book my holiday accommodation a year in advance, I can't buy the train tickets yet. Why is that?

Broken arms, missing sandwiches

Why do trains and switches sometimes suffer from snow and ice?

Frequently asked questions

Do you have a question regarding an NS International product or service? Check our FAQ page.

Do you also have a question?

Have you been walking around for ages with a burning question you would like an answer to? Then write it down in the field below. We will take a closer look at the most frequently asked questions. Please note: do not enter any personal information, only your question!

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