NS International App
The only thing you need besides your passport
Use the NS International App to travel well prepared and always stay informed on the go.
Benefits NS International App
- With your ticket in the app, you quickly and effortlessly open the gates at the station
- Find the latest information about your journey, such as current departure and arrival times and platform information
- Immediately informed in case of disruptions. Receive push notifications and easily find alternatives in case of a disrupted journey
- Contact customer service easily via chat
- Book your international train journey via the app
Download the NS International App
Travelling with a mobile ticket
You no longer need to carry a paper ticket. To pass through closed gates and at controls, you use the barcode of your mobile ticket. Even without internet, you can access your ticket via your mobile phone.
How does it work?
- Download the NS International App
- Open the confirmation e-mail on your mobile and click on 'Tickets in App'.
- Your ticket will be downloaded to the app. You will find it under 'Bookings'.
- Click on 'Bookings' and then on 'Travel details'. Under the image, you can indicate whether you want to receive notifications for the trip.
Always the most up-to-date travel information
With the NS International app, you always have the most up-to-date travel information. This gives you insight into real-time departure and arrival times and you are immediately informed of any disruptions and changes. In that case, the app will help you with adjusted travel advice.
How does this work?
- Download the NS International app
- Under 'More', select 'Trip planner' choose a departure and arrival station.
- Choose time and train and press the star at the top right.
- You will then see a screen where you can indicate that you want to be notified if there are any changes.
Contact customer service easily via chat
For questions and for cancellations, you can use the 'Live Chat' (WhatsApp) function in the app.
How does it work?
- Download the NS International app
- Under 'More' you will find our 'Live chat' where you can ask your question.
Book your international train journey with the app
With the NS International app, you always have the international route planner at hand. So you can easily plan your international train journey. You will immediately see the price of your trip and can book it directly from the app and download it as an e-ticket or mobile ticket.
