Travel information

Well prepared with all the information for your trip.

Everything at hand with the NS International App

  • Digital tickets
  • Up-to-date information about your trip
  • Push notifications on changes

Use the app

View and manage your booking

  • Change or cancel your booking
  • Travel updates
  • Login with your existing NS account

Login in My NSI

Prepared for your trip

Pre

Travelling with children

The train is an ideal mode of transportation when travelling with children: they can play or read a book. Have a look at the discount they get!

Read more about travelling with children

Luggage

Check the different regulations of each train company. Shipping is also possible via our partner Flevobird.

Meer over bagage

Bicycles on trains

It is possible to take your bike on those trains that have special bike area's. Check the different regulations.

More about transporting bikes on trains

Passengers with impaired mobility

We offer services to increase accessibility for the passengers with impaired mobility.

More about travelling with impaired mobility

Transporting pets

On the following page you can read everything you need to know about travelling with your pet on the train.

More about transporting pets

To and from the station

How do you travel to get to and from the station? We have listed possible options and services.

More about to and from the station

Alternative routes by train

If you want to travel without seat reservation, you can do so on these alternative train routes.

Read more

During your trip

To make your trip in various European cities as smoothly as possible, we will give you more information.

Read more

Lost and found

Tips and information that may help you to find whatever it is that you have lost.

More about lost and found

Tips for when travelling by train

We offer 10 tips to help you make the most of your precious time and to make your trip enjoyable.

What to do while travelling by train?

Frequently asked questions

Which platform does my train leave from?
In the booking module and the NS International App, you can see from which platform your train departs. You can also log in to your My NSI account. Not all departure platforms are known in advance. At a number of stations it is only indicated shortly before departure. Please therefore also pay attention to the signs and announcements at the station.
Where can I find the most recent information about disruptions?
Under 'Travel information', you can find the most recent news. If you have booked a journey, you can log into your My NSI account. There you will see the most up-to-date information. You can also download the NS International App and save your train journey there. If you turn on 'notifications', the app will keep you informed about the journey, possible delays or platform changes.
Can I get a notification if my train has changed?
You can download the NS International App and save your train journey in it. If you turn on 'notifications', the app will keep you informed about the journey, possible delays or platform changes. Will your connection be delayed? Then the app will give you adjusted travel advice.
Can I exchange or cancel a ticket or reservation after booking?
Whether you can change or cancel your ticket depends on the tariff conditions of your ticket. You can view the conditions when you log in to your My NSI account. Changing or cancelling tickets can be done at the point of sale where you bought the tickets. Did you book via NSInternational.com? Then you can change or cancel online in My NSI.
What should I do if I miss my train?
It depends on your destination, the train you are travelling with and/or your fare conditions. You can find all the information on our During your trip page.