Passengers with impaired mobility

• Passengers with intellectual, visual or mobility impairments pay the standard fare.
• Holders of a OV-Begeleiderskaart or EU Disability Card may travel with one companion and one assistance dog free of charge.
• For journeys to Belgium and Luxembourg, neither the companion nor the assistance dog needs a ticket. However, a free companion ticket can be issued on request.
• You must always travel with your companion.
• No distinction is made between passengers in wheelchairs and those with other disabilities.
• Assistance dogs are welcome and travel free of charge..

• Wheelchair spaces are located in the middle of the train, in both 1st and 2nd class.
• Wheelchair spaces cannot be reserved.
• Maximum wheelchair dimensions (to fit in trains, lifts and mobile bridges): 150 x 70 cm (L x W) 137.5 cm high (including luggage)
• According to the Dutch source page, 150 x 85 cm is sometimes considered the outer limit; therefore, always use the most strict dimensions: maximum 150 x 70 cm.

Maximum weight:

• Manual wheelchair + passenger: max. 200 kg (when using NS Travel Assistance).
• Electric wheelchair or mobility scooter + passenger: max. 300 kg.

Aids with combustion engines are not permitted.

• Oxygen cylinders are permitted but a doctor's certificate is required.
• The following items may be brought along free of charge, provided there is space in the bicycle storage room (reservations are not possible): tricycle; electric bicycle; recumbent bicycle; walking frame; walking aid; balance bike; tandem; Segway.

Conditions for aids in the bicycle compartment:

• Max. 150 x 70 cm (L x W) and 137.5 cm high.
• Do not place them in wheelchair spaces.
• You must show one of the following passes: OV Begeleiderskaart, Handicap Parking Card, WMO Transport Pass (Regiotaxi) or Valys Pass.
• Please attach a disabled sticker to the aid in a visible place.

• You can request assistance with boarding and disembarking through the NS Travel Assistance.
• Requests can be made up to 24 hours before departure..
• However, not all Belgian stations offer assistance. View the list via NMBS.
• Additional rules apply to journeys through multiple countries, so you should always request assistance as far in advance as possible.
• You can apply for an OV-Begeleiderskaart from Argonaut.

• Passengers with intellectual, visual or mobility impairments pay the standard fare.
• One companion and one assistance dog may travel free of charge with an 'OV-Begeleiderskaart'. The companion must have a free ticket, which is available in the country where the Public Transport Companion Card was issued. This applies both within the Netherlands and internationally.
• The companion may be either a person or an assistance dog.
• Assistance dogs: They travel free of charge and do not need to wear a muzzle.

Special child fares apply if a child with a disability is travelling with an OV-Begeleiderskaart:

• 1 adult + child: The child travels at the unaccompanied child fare, while the accompanying adult travels for free..
• 2 adults + child: 1 adult can travel with a complimentary companion ticket. A 2nd adult can travel at the standard fare, while a child can travel at the accompanying child fare.

• There are 2 wheelchair spaces with 2 accompanying passenger seats in 2nd class on ICE trains.
• There is a nearby wheelchair-accessible toilet/washroom.
• Wheelchair/scooter dimensions: max. 125 cm long, max. 70 cm wide
• A folded wheelchair is considered luggage and must comply with regular luggage rules.
• The wheelchair or scooter travels free of charge.
• There are limited options for mobility scooters. Please contact us in advance on 030 – 235 78 22 for advice.
• Assistive devices with combustion engines are not permitted. A special lift is available to facilitate wheelchair access when boarding and disembarking.

• Wheelchair spaces cannot be reserved for journeys between Dutch stations.
• For international journeys, however, wheelchair spaces are reserved for passengers who contact us in advance.

• Oxygen cylinders are permitted with a medical passport (not for recreational activities such as diving).
• Other mobility aids, such as walkers or folding wheelchairs, can be taken as luggage as long as they comply with luggage regulations.
• Scooters are only permitted if they comply with the above dimensions and restrictions.

• You can request assistance with boarding and disembarking via NS Travel Assistance.
• Requests can be made up to 36 hours before departure, but please note that assistance only covers help with boarding and disembarking and does not include help with carrying luggage.
• For questions about mobility scooters or additional assistance: 030 – 235 78 22 (available 24/7).
• Wheelchair spaces cannot be booked online.

You can buy tickets via:

• NS International Customer Service: 030 – 230 00 23
• An NS International desk

Request an OV-Begeleiderskaart at Argonaut.

• Passengers with impaired mobility pay the standard fare.

The following applies to accompanying persons:

• A maximum of one companion is permitted to travel at this fare.
• The companion of passengers with a visual impairment should contact Eurostar via Eurostar.com to make use of the companion fare.
• The companion must be at least 16 years of age.
• An OV-Begeleiderskaart (public transport companion card) is required for travel within the Netherlands.

• Service dogs, assistance dogs and guide dogs travel free of charge. A free ticket for a service dog can be requested up to 48 hours before departure.

Wheelchair

• There are 4 wheelchair spaces available on the train.
• Maximum dimensions: max. 120 cm long max. 70 cm wide
• Maximum total weight (wheelchair, passenger and luggage): 300 kg.
• The spaces are located in carriages 3 and 14 (Eurostar Plus/Premier) or, on older trains, in carriages 9 and 10.
• You can take a collapsible wheelchair on board free of charge as luggage. You will then travel in a regular seat.

Mobility scooter

• Mobility scooters are permitted under the same dimensions as wheelchairs: max. 120 cm long max. 70 cm wide
• Only battery-powered or electric mobility scooters are permitted; fuel engines are prohibited.
• Mobility scooters must be placed in a wheelchair space.
• Passengers must register their mobility scooter in advance with EuroDespatch: +44 344 822 5822 (daily 08.00–22.00 hrs).

• Medical devices such as insulin syringes, large quantities of medication, and small oxygen cylinders (maximum 1 per train) are permitted with a valid doctor's certificate..

Luggage regulations for mobility aids:

• Mobility scooters or wheelchairs are transported in special areas or in the wheelchair space.
• Other aids must comply with the regular baggage regulations (Eurostar to Londen – Luggage).

Travel assistance

• You can request assistance with boarding and disembarking with NS Travel Assistance.
• Applications can be made up to 24 hours before departure.

Extra services at Amsterdam Centraal and Rotterdam Centraal (trail):

• Luggage assistance: assistance with transporting up to two pieces of luggage (max. 15 kg each).
• Station wheelchair for passengers who have booked a seat but have difficulty walking.
• These services must be requested at least 24 hours in advance by calling 030 – 235 78 22.

Assistance is intended for transport from the station entrance to the train or to the next transport option (train/tram/bus/taxi). When departing for London, you will be escorted to the UK terminal at Amsterdam or the Eurostar terminal at Rotterdam. Eurostar staff will take over from there.

Bookings

You can book a wheelchair place via:

• NS International Customer Service: 030 – 230 00 23
• An NS International desk
• NS International travel agent

You can request an OV-Begeleiderskaart with Argonaut.

• Passengers with reduced mobility pay the standard fare.
  
  The following applies to accompanying persons:
• A maximum of 1 companion can travel at the companion fare.
• The companion of passengers with a visual impairment should contact Eurostar via Eurostar.com to make use of the companion fare.
• Assistance dogs, guide dogs and service dogs travel free of charge without a ticket. Passengers must report the animal to the train manager.

Wheelchair

• There are 2 wheelchair spaces available in Eurostar Premier, in carriage 1 (depending on the route: 11, 21 or 31), seat numbers 22 and 23.
• Companion seats are located next to the wheelchair spaces at numbers 21 and 24.
• Maximum wheelchair dimensions: 120 cm long 70 cm wide turning diameter 150 cm.

• Fuel-powered wheelchairs or scooters are not permitted.

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Maximum weight:

• Manual wheelchair + passenger + luggage: max. 300 kg
• Electric wheelchair + passenger + luggage: max. 300 kg. Electric wheelchairs must have anti-tip protection.

Doors:

• Outer door width: 113 cm
• Inner door width: 77 cm

Are you travelling with a folding wheelchair that is wider than 70 cm? If so, it will need to be transported as luggage (max. dimensions: 75 x 53 x 30 cm) and you will need to travel in a regular seat.

Mobility scooter

Mobility scooters follow the same regulations as (electric) wheelchair:

• Max. 120 × 70 cm
• No fuel engine
• Placed in a wheelchair space

A mobility scooter cannot be folded up to fit into regular luggage.

• Assistance and service dogs travel free of charge and do not require a ticket.
• Other aids must comply with standard luggage regulations.
• Medical aids, such as oxygen cylinders or large quantities of medicine, are subject to standard Eurostar rules (a doctor's certificate is required for large quantities or oxygen).

Assistance

• You can request assistance with boarding and disembarking via NS Travel Assistance.
• Requests can be made up to 24 hours before departure.
• Assistance includes transfer from the station entrance to the train and/or to the next transport option (train/bus/taxi).

In the Netherlands (Amsterdam & Rotterdam) extra services are available (trail):

• Luggage assistance: assistance with 1 piece of luggage weighing up to 15 kg.
• Station wheelchair: available for passengers with a regular seat who have difficulty walking.
• For these services, you must make a reservation at least 24 hours in advance via 030 – 235 78 22.

Bookings

• The wheelchair space and the Companion fare cannot be booked online.

Bookings can be made via:

• NS International Customer Service: 030 – 230 00 23
• An NS International desk

You can request a OV-Begeleiderskaart at Argonaut.

• Passengers with disabilities can travel on TGV trains at the standard fare.
• Only passengers with a French Inclusion Mobility Card can bring a companion who travels at the companion fare.
• Without this card, companions must pay the standard fare.
• There are no special fares for passengers with visual, hearing or other impairments.
• Guide dogs and assistance dogs travel free of charge and do not require a ticket or muzzle.
• Assistance dogs are also permitted in the bar carriage.

• The wheelchair space can accommodate folding and non-folding wheelchairs, as well as electric wheelchairs and scooters.
• Maximum dimensions: 120 cm long and 70 cm wide.
• Wheelchair spaces can be reserved.
• If the reserved space is in 1st class, the 2nd class price applies.
• There is a wheelchair-accessible toilet in the same carriage.
• Seats around the wheelchair space remain free for companions and do not need to be reserved.
• If you can use a regular seat, you should reserve one and fold your wheelchair to comply with luggage regulations.
• A transfer wheelchair is available from the conductor for short journeys, such as to the toile.

• Service dogs and assistance dogs travel free of charge and without a ticket.
• Other aids (such as walkers or folding wheelchairs) can be brought along as long as they comply with the luggage regulations.
• Medical supplies are subject to the general SNCF regulations; passengers with medication or additional needs can notify NS International in advance.

Travel assistance

• For international TGV journeys, assistance must be requested at least 24 hours before departure.
• Assistance includes help with boarding and disembarking and access to the train.

Bookings

Tickets for passengers with disabilities and their accompanying passengers can be booked via:

• NS International Customer Service: 030 – 230 00 23.
• An NS International desk

The companion fare is booked in the same class as the passenger's ticket. A French Inclusion Mobility Card is required for the Companion fare.

Conditions

• Passengers with disabilities must have a public transport companion card (OV-Begeleiderskaart) for travel on TER and Intercités trains.
• There are no special fares for wheelchair users or their companions.
• There is also no special fare for passengers with visual impairments.
• An accompanying person fare is only available for passengers with visual impairments if they have a French Mobility Inclusion Card.
• To qualify for this fare, the passenger and their companion must travel together for the entire journey and have the same departure and arrival stations.

Travelling with a wheelchair or mobility scooter

• Not all TER and Intercités trains without reservations are accessible to wheelchair users.
• Therefore, it is recommended to travel on trains with mandatory reservations (IC ARO). These trains always have 1 to 2 wheelchair spaces available. Maximum dimensions: 120 × 70 cm (L × W).
• If you still wish to travel on a TER or IC SRO train, we recommend contacting contacting SNCF Accès Plus in advance for details about accessibility.

Travelling with an assistance dog

• Assistance dogs and service dogs travel free of charge, without a ticket.
• A muzzle is not required.

Assistance and bookings

You can apply for an OV-Begeleiderskaart from Argonaut. You can book the companion ticket together with the ticket for the passenger with a disability via: NS International Customer Service: 030 – 230 00 23, or an NS International desk in the Service Shop. For information about the accessibility of TER and IC SRO trains, please contact SNCF Accès Plus.

• Passengers with disabilities pay the standard fare.
• Passengers with visual impairments can purchase a special companion fare (maximum 1 companion).
• Wheelchair users can book the wheelchair compartment at no extra cost. 1 companion travels free of charge, and an OV-Begeleiderskaart is required when a companion is travelling. (to be requested from Argonaut).
• Assistance dogs and guide dogs travel free of charge, without a ticket.

Wheelchair comparments

• Older Nightjet trains have a wheelchair compartment with 2 beds (1 for a passenger in a wheelchair and 1 for a companion).
• The new Nightjet trains, which have been in service since May 2025, have a wheelchair compartment with 4 beds (space for 2 wheelchair passengers and 2 companions).
• Passengers and their companions do not need to purchase separate tickets; the entire compartment can be booked for one fixed price.

A wheelchair compartment is available on the following Nightjet trains:

Seat carriages

• There are also wheelchair spaces available in the seating carriage on the Nightjet to Basel/Zurich.
• An accompanying person requires a free ticket for this.

Locations wheelchair compartments

• Nightjet Vienna: carriage 436
• Nightjet Innsbruck: carriage 426
• Nightjet Basel/Zurich - Sleeper compartment: carriage 181 (terminates in Basel, does not continue to Zurich). Seats: carriages 152 and 153

Dimensions & weight

Maximum dimensions for wheelchairs, hand bikes and mobility scooters: up to 125 cm long, up to 80 cm wide, up to 109 cm high. Maximum total weight of passenger + mobility aid: 250 kg

Additional

• Powered aids are not permitted.
• There is a wheelchair-accessible toilet near the wheelchair compartment.

• Mobility scooters are permitted within the specified dimensions.
• Assistance dogs always travel free of charge.
• Other aids (such as walking frames or folding wheelchairs) can be carried as luggage in accordance with the Nightjet luggage regulations.

Travel assistance

• You can request assistance with boarding and disembarking via NS Travel Assistance.
• Requests can be made up to 36 hours before departure.
• Assistance is only available for boarding and disembarking; baggage assistance is not available.

Bookings

Wheelchair compartment and companion fare cannot be booked online..

You can book via:

• NS International Customer Service: 030 – 230 00 23
• An NS International deks
• NS International travel agent

The accompanying person travels free of charge when a wheelchair compartment is booked. A reduced accompanying person fare applies to accompanying persons travelling with visually impaired passengers.

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