Tijdens uw reis

During your trip

It is great when you are kept informed of the latest travel updates during your trip. Is your train on time? Has a train service been cancelled? Where should you switch trains? We can give you a helping hand. On this page you will find information that will help you along when you are on your journey.

Plenty of transfer time

The transfer time indicated in the itinerary planner may be too short if you are travelling with children or if you have a lot of luggage. We recommend that you take this into account and leave earlier. This is always possible for the domestic NS train services!

Travel information

Up-to-date travel information

Current travel information can be found in various places:

  • Website: on the Current travel information page, you will find all current delays and disruptions to international trains and information about scheduled engineering works.
  • App: download our app for your Android or iOS and this personal travel attendant will help you on your way. Note down your journey and the app will keep you informed of possible delays or track changes and provide you with appropriate travel advice if your something goes wrong with your connection.

Opening gates with an international ticket

We are using more and more gates at Dutch railway stations. We do this in order to increase social safety at the stations for our customers and employees. You can open the gates with your international ticket.
Read more about opening gates


Unfortunately, it can occur that trains do not run according to the timetable because of disturbances, emergencies or unexpected weather conditions. Below are our tips on what you can do in such situations.

Are you at a Dutch station?

Ask the Train Manager, service employee or employees at the Ticket & Service office for possible alternatives, any additional travel time and the validity of your ticket. They will be happy to assist you. The announcements and LED displays will keep you informed of the current situation. At smaller stations, you can consult the information pillars with blue button.

Are you at an international station?
If you are at: Then go to:
Brussel Zuid/Midi Railteam counter in the station's main hall
London St Pancras Eurostar counter at the terminal
Paris Nord Thalys counter in the station's main hall
German stations DB Reisezentrum

At the other foreign stations you can go to the sales counters for international rail services. On the Station maps page, you will find where these counters are located. You can also go to these counters if you have any questions or want to rebook your ticket.

Are you on the train?

You will be kept informed by the announcements from the Train Manager. If you have any questions that are specifically about your trip, you can ask the Train Manager when he or she comes by. Let the Train Manager know as soon as possible if you expect the disruption to affect the rest of your trip. Of course, we will do our best to ensure that your trip runs as smoothly as possible.

Transit stations

We offer you the necessary information to help make changing trains at diverse European cities run smoothly.

European lounges

During your international trips, you can have meetings and rest in comfort at the larger European stations.

Compensation for delays

Delayed? We would like to compensate you for the inconvenience.