ICE

Each passenger is allowed to bring:

• 2 pieces of regular luggage (such as a suitcase, rucksack, travel bag or trolley) + 1 piece of hand luggage, or
• 1 piece of bulky luggage + 1 piece of regular luggage + 1 piece of hand luggage

Maximum dimensions for luggage: 85 × 85 × 85 cm.

Place your luggage in the designated storage areas:

• Luggage racks above the seats (max. 70 × 50 × 30 cm)
• Luggage racks at the front/rear of some carriages
• Under your seat (max. 70 × 50 × 30 cm)
• Luggage must not block aisles or obstruct other passengers.

You must be able to carry, store and unload your own luggage. You are responsible for your own belongings throughout the journey.

Regular luggage

• Suitcases, bags, backpacks and trolleys that do not exceed the maximum dimensions.

Bulky luggage:

This includes items that do not fall under regular luggage, such as:

• Musical instruments in cases
• Folding bicycles

The maximum dimensions are 85 x 85 x 85 cm, except for:

• Prams (folded)
• Skis in protective covers

Separate conditions apply to (electric) bicycles

Small electronic means of transport:

For example, electric scooters, hoverboards, one-wheelers and electric skateboards. These are permitted under the following conditions:

• They must not pose a risk to passengers or the train.
• Always carry them folded (in the case of scooters/kickboards).
• They must always be carried in a bag or secured with a strap in the luggage rack or under your seat.
• Do not use them on the train or at the station.
• A maximum of 1 item per passenger is permitted (i.e. not an e-scooter and a folding bicycle).
• They must have a built-in battery.
• Do not charge batteries on the train.
• Batteries that are not built in are considered dangerous goods and are not permitted.
• Rechargeable batteries are only permitted if they are <100 Wh/0.1 kWh (e.g. for phones, laptops and power banks).

Customs and ICE regulations:

• Weapons such as crossbows and spears
• Oxygen cylinders without a doctor's certificate (doctor's certificate mandatory)
• Ammunition and fireworks
• Batteries with a capacity greater than 100 Wh that are not built into the device

• Passengers with intellectual, visual or mobility impairments pay the standard fare.
• One companion and one assistance dog may travel free of charge with an 'OV-Begeleiderskaart'. The companion must have a free ticket, which is available in the country where the Public Transport Companion Card was issued. This applies both within the Netherlands and internationally.
• The companion may be either a person or an assistance dog.
• Assistance dogs: They travel free of charge and do not need to wear a muzzle.

Special child fares apply if a child with a disability is travelling with an OV-Begeleiderskaart:

• 1 adult + child: The child travels at the unaccompanied child fare, while the accompanying adult travels for free..
• 2 adults + child: 1 adult can travel with a complimentary companion ticket. A 2nd adult can travel at the standard fare, while a child can travel at the accompanying child fare.

• There are 2 wheelchair spaces with 2 accompanying passenger seats in 2nd class on ICE trains.
• There is a nearby wheelchair-accessible toilet/washroom.
• Wheelchair/scooter dimensions: max. 125 cm long, max. 70 cm wide
• A folded wheelchair is considered luggage and must comply with regular luggage rules.
• The wheelchair or scooter travels free of charge.
• There are limited options for mobility scooters. Please contact us in advance on 030 – 235 78 22 for advice.
• Assistive devices with combustion engines are not permitted. A special lift is available to facilitate wheelchair access when boarding and disembarking.

• Wheelchair spaces cannot be reserved for journeys between Dutch stations.
• For international journeys, however, wheelchair spaces are reserved for passengers who contact us in advance.

• Oxygen cylinders are permitted with a medical passport (not for recreational activities such as diving).
• Other mobility aids, such as walkers or folding wheelchairs, can be taken as luggage as long as they comply with luggage regulations.
• Scooters are only permitted if they comply with the above dimensions and restrictions.

• You can request assistance with boarding and disembarking via NS Travel Assistance.
• Requests can be made up to 36 hours before departure, but please note that assistance only covers help with boarding and disembarking and does not include help with carrying luggage.
• For questions about mobility scooters or additional assistance: 030 – 235 78 22 (available 24/7).
• Wheelchair spaces cannot be booked online.

You can buy tickets via:

• NS International Customer Service: 030 – 230 00 23
• An NS International desk

Request an OV-Begeleiderskaart at Argonaut.

• Small pets: Small pets can travel free of charge if they are transported in a cage, bag or basket. These must not exceed 55 x 30 x 30 cm (L x W x H). If the train is busy, you must hold the cage, bag or basket on your lap.
• Large pets: You must purchase a ticket for large pets. The price depends on your destination and the availability of offers. The ticket is booked in the same class as you are travelling in and costs 50% of the adult fare. It is not possible to reserve a seat for your pet.
• Guide and assistance dogs: Registered guide and assistance dogs are always welcome and can travel free of charge. All you need to do is inform the train manager that your dog is on board. Your dog does not need to be muzzled. More information for passengers with impaired mobility travelling with ICE.

For larger pets that cannot be transported in a cage, bag or basket, please purchase a ticket at:

• Tickets for honden zijn telefonisch verkrijgbaar via NS International Klantenservice 030 – 230 00 23 (available daily from 07.00 to 23.00 hours).
• At the NS International desk at medium-sized and large NS stations.
• If you are travelling by ICE between two Dutch stations, you can purchase or load an NS Day Ticket Dog at an NS ticket machine.