Change or cancel your trip

Follow the step-by-step plan.

Step 1. Where did you book your trip?
Step 2. What do you want to do?
Step 3. What do you want to change?
Step 4. Which train are you travelling with?
Step 5. Change your trip online through My NSI
Log in to My NSI account

You can log in with your existing NS account if it is linked to the email address you used for your booking.

Create account

Create a My NSI account with the email address you used to make your booking.

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Step 5. Change your trip online through My NSI
Log in to My NSI account

You can log in with your existing NS account if it is linked to the email address you used for your booking.

Create account

Create a My NSI account with the email address you used to make your booking.

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Step 5. You change your trip by rebooking and canceling online through My NSI

Depending on your fare conditions, you may be able to cancel your ticket(s) yourself online in My NSI. In some cases, this may incur a fee. Check your fare terms and conditions in My NSI. Will you receive a refund? If so, you will receive it within 3-7 business days.

Book your new trip first

Book your new trip first and only then cancel your current ticket(s) to avoid your trip being unavailable.

Log in to My NSI account

You can log in with your existing NS account if it is linked to the email address you used for your booking.

Create account

Create a My NSI account with the email address you used to make your booking.

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Step 5. Change your trip via our customer service
Customer service

We are daily available from 07:00 to 23:00 to assist you further on this topic.

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* Are you traveling with another (domestic) train besides Eurostar to Belgium/France, Intercity Brussels, ICE, Nightjet, Intercity Berlin, TGV or Eurostar to London? Then choose the option '(Also) with another train operator'.

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Step 4. Book a new ticket

The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. Book first your new trip and only then cancel your current ticket(s) to avoid your trip being unavailable.

Name spelt incorrectly

Is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.

Log in to My NSI account

You can log in with your existing NS account if it is linked to the email address you used for your booking.

Create account

Create a My NSI account with the email address you used to make your booking.

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Step 3. Cancel your ticket online through My NSI

Depending on your fare terms, you may be able to cancel your ticket(s) yourself online in My NSI.

Log in to My NSI account

You can log in with your existing NS account if it is linked to the email address you used for your booking.

Create account

Create a My NSI account with the email address you used to make your booking.

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Step 2. Change your ticket through your travel agent, tour operator or NS International desk

Did you book your ticket at a travel agent, tour operator or NS International desk? Then you can change your ticket there, depending on the conditions of your ticket.

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Please note!

In case of an emergency, such as a strike or storm, you will receive an e-mail with instructions on how to change or cancel without charge.

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Frequently asked questions

Where can I find my fare conditions?
The fare conditions of your ticket(s) can be found in My NSI. Log in with your existing NS account or create a new My NSI account with the e-mail address with which your booking was made.
What are the cancellation conditions and fees?

The conditions and costs of cancelling your ticket depend on the carrier and the fare of your ticket. You can find the fare of your ticket in your booking confirmation and via My NSI. You can find the conditions per country and carrier on the fare conditions page.

I just made a mistake while making my online booking. How can I fix this??
If you discover that you have booked the wrong travel date, please get in touch with customer service immediately at 030 23 000 23 (7.00 - 23.00 hrs). Within an hour of booking your trip, we will still adjust your booking for you free of charge. The only condition is that the same fare is still available. If that fare is no longer available, you will have to pay the difference in price between the previous and the new ticket.
Can I change or cancel a ticket after booking?
Whether you can change your journey depends on the fare conditions of your ticket. To do so, follow the roadmap on this webpage.
How do I change or cancel my ticket due to an emergency such as strike and train cancellations?
Do you change or cancel tickets because of an emergency and are you delayed more than 60 minutes or because of a strike? And do you need to pay charges? Then call then 030 2300023 (7.00 - 23.00 hrs), so you do not pay unjustified change or cancellation fees.
I want to amend the name on my ticket; is that possible?

The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. So, cancel your ticket via My NSI and immediately book your new ticket on the website.

Please note: is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.