Tickets / Change or cancel your trip

Change or cancel your trip

Follow the step-by-step plan.
Please note: only in case of a strike or calamity, please call the NS International Service Center.

Step 1. What do you want to do?
Step 2. What do you want to change?
Step 3. Which train are you travelling with?
Step 4. Change your trip online via My NSI
Log in to My NSI account

You can log in with your existing NS account if it is linked to the email address you used for your booking.

Log in
Create account

Create a My NSI account with the email address you used to make your booking.

Create account
Step 4. Change your trip via our customer service.
Customer service

We are available 24/7 to assist you further.

030 23 000 23

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Please note: are you travelling with another train besides Thalys? Then choose the option '(Also) with with another carrier'.

Step 3. Book a new ticket

The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. So, cancel your ticket via My NSI and immediately book your new ticket on the website.

Please note: is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.

Log in to My NSI account

You can log in with your existing NS account if it is linked to the email address you used for your booking.

Log in
Create account

Create a My NSI account with the email address you used to make your booking.

Create account
Step 3. Change your ticket through your travel agent, tour operator or NS International desk

Did you book your ticket at a travel agent, tour operator or NS International desk? Then you can change your ticket there, depending on the conditions of your ticket.

Step 2. What do you want to cancel?
Step 3. Cancel your ticket online via My NSI

You can cancel your booking made online or by phone in accordance with the fare conditions via My NSI.

Log in to My NSI account

You can log in with your existing NS account if it is linked to the email address you used for your booking.

Log in
Create account

Create a My NSI account with the email address you used to make your booking.

Create account
Step 3. Cancel your ticket through your travel agent, tour operator or NS International desk

Did you book your ticket with a travel agent, tour operator or NS International desk? Then you can cancel your ticket there, depending on the conditions of your ticket.

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Frequently asked questions

I just made a mistake while making my online booking. How can I fix this??
If you discover that you have booked the wrong travel date, please get in touch with customer service immediately at 030 23 000 23 (open 24/7). Within an hour of booking your trip, we will still adjust your booking for you free of charge. The only condition is that the same fare is still available. If that fare is no longer available, you will have to pay the difference in price between the previous and the new ticket.
Can I change or cancel a ticket after booking?
Whether you can change your journey depends on the fare conditions of your ticket. To do so, follow the roadmap on this webpage.
How do I change or cancel my ticket due to an emergency such as strike and train cancellations?
Do you change or cancel tickets because of an emergency and are you delayed more than 60 minutes or because of a strike? And do you need to pay charges? Then call then 030 2300023 (open 24/7), so you do not pay unjustified change or cancellation fees.
I want to amend the name on my ticket; is that possible?

The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. So, cancel your ticket via My NSI and immediately book your new ticket on the website.

Please note: is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.

What are the cancellation conditions and fees?

The conditions and costs of cancelling your ticket depend on the carrier and the fare of your ticket. You can find the fare of your ticket in your booking confirmation and via My NSI. You can find the conditions per country and carrier on the fare conditions page.