View or cancel your booking
Do you want to cancel your trip due to corona? Do this either by phone (030-2300023) and not online, so that no (unjustified) cancellation costs are charged.
Do you have an NS account?
Log in with My NSI to view or cancel your booking.
View booking without an account
Would you like to view or cancel your booking and do you not have an NS account? Log in here with your e-mail address and your DNR (7-letter booking code).
Changing your booking
It is not possible to change your booking for another date or train online. That is possible by calling the NS International Service Center: +31 (0)30 230 00 23 (available 24/7). The costs depend on the tariff conditions .
Terms and transport conditions
You can find the terms and the fare conditions on the page Terms and conditions.