Follow the step-by-step plan.
Please note: only in case of a strike or calamity, please call the NS International Service Center.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
We are available 24/7 to assist you further.
The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. So, cancel your ticket via My NSI and immediately book your new ticket on the website.
Please note: is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
Did you book your ticket at a travel agent, tour operator or NS International desk? Then you can change your ticket there, depending on the conditions of your ticket.
You can cancel your booking made online or by phone in accordance with the fare conditions via My NSI.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
Did you book your ticket with a travel agent, tour operator or NS International desk? Then you can cancel your ticket there, depending on the conditions of your ticket.
The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. So, cancel your ticket via My NSI and immediately book your new ticket on the website.
Please note: is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.
The conditions and costs of cancelling your ticket depend on the carrier and the fare of your ticket. You can find the fare of your ticket in your booking confirmation and via My NSI. You can find the conditions per country and carrier on the fare conditions page.