Cancelling or changing tickets | NS International

Manage your booking

View or cancel your booking

Do you want to cancel your trip due to corona? Do this rather by phone (030-2300023) and not online, so that no (unjustified) cancellation costs are charged.

Do you have an NS account?

Log in with My NSI to view or cancel your booking.

Log in My NSI

View booking without an account

Would you like to view or cancel your booking and do you not have an NS account? Log in here with your email address and your DNR (7-letter booking code).
View booking without an account

Changing your booking

'Change' includes a change of class, date of travel or time of departure. Changing a name or route means cancelling the ticket and booking a new ticket.
It is not possible to change your booking for another date or train online. That is possible by calling the NS International Service Center: +31 (0)30 230 00 23 (available 24/7). The costs depend on applicable rate conditions.

Terms and conditions

You can find the terms and the conditions on the page terms and conditions.