Follow the step-by-step plan.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
Depending on your fare conditions, you may be able to cancel your ticket(s) yourself online in My NSI. In some cases, this may incur a fee. Check your fare terms and conditions in My NSI. Will you receive a refund? If so, you will receive it within 3-7 business days.
Book your new trip first and only then cancel your current ticket(s) to avoid your trip being unavailable.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
We are daily available from 07:00 to 23:00 to assist you further on this topic.
* Are you traveling with another (domestic) train besides Eurostar to Belgium/France, Intercity Brussels, ICE, Nightjet, Intercity Berlin, TGV or Eurostar to London? Then choose the option '(Also) with another train operator'.
The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. Book first your new trip and only then cancel your current ticket(s) to avoid your trip being unavailable.
Is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
Depending on your fare terms, you may be able to cancel your ticket(s) yourself online in My NSI.
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create a My NSI account with the email address you used to make your booking.
Did you book your ticket at a travel agent, tour operator or NS International desk? Then you can change your ticket there, depending on the conditions of your ticket.
!
In case of an emergency, such as a strike or storm, you will receive an e-mail with instructions on how to change or cancel without charge.
The conditions and costs of cancelling your ticket depend on the carrier and the fare of your ticket. You can find the fare of your ticket in your booking confirmation and via My NSI. You can find the conditions per country and carrier on the fare conditions page.
The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. So, cancel your ticket via My NSI and immediately book your new ticket on the website.
Please note: is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.