Customer Service

Answers to all your questions

We want to do everything we can to ensure that your trip runs smoothly. But unfortunately, sometimes a trip does not go as expected. You can experience delays or forget or lose something along the way. In those instances we will also be ready to help you. Do you have another question? You can find the answer on this page.

Book your train ticket


How can we help you?


Contact us online via online chat, Twitter, Facebook or email. Or call us: 030-2300023.

Frequently asked questions

Do you have a question regarding an NS International product or service? View our FAQ page.

Cancelling or changing tickets

Manage your booking: view or cancel your booking with or without an NS account.

Lost and found

Tips and information that may help you to find whatever it is that you have lost.

Compensation for delays

Delayed? We would like to compensate you for the inconvenience.