Tickets / Terms and conditions / Travelling with multiple tickets

Travelling with multiple tickets

Separate transport contracts

Your journey may consist of one or more transport contracts. If you buy several tickets simultaneously in a single transaction, each ticket constitutes a separate transport contract. Any claims under passenger law will, therefore, only apply to that particular transport contract.

Examples

Situation towards the south (Belgium, France)

If you book a trip from Groningen to Bordeaux and you will receive 3 tickets. The 3 tickets all form a separate contract of carriage.

  1. Groningen - Rotterdam (NS Reizigers)
  2. Rotterdam - Paris (Eurostar)
  3. Paris - Bordeaux (TGV)

Your rights if the journey from Groningen to Rotterdam is delayed, because of which you miss the Eurostar in Rotterdam and the transfer to the TGV in Paris

The train journey from Groningen to Rotterdam is a contract of carriage with NS Reizigers. The delay does not change the contract of carriage with Eurostar or TGV, as these are separate contracts of carriage. As a result, in the event of a delay on the Groningen – Rotterdam section and missing the connection to the Eurostar and TGV, you are not entitled to any refund of the Eurostar ticket or TGV ticket or to money back in the event of a delay. You may be eligible for a refund in the event of a delay for the journey from Groningen to Rotterdam.

Situation towards the east (Germany and further)

Example 1

If you book a trip from Haarlem to Munich you will receive 1 ticket, which, although you travel with several carriers, NS and Deutsche Bahn, forms 1 contract of carriage.

  1. Haarlem – Utrecht (NS Reizigers)
  2. Utrecht – Mannheim (Deutsche Bahn)
  3. Mannheim – München (Deutsche Bahn)
Your rights if the journey between Haarlem and Utrecht is delayed because of which the connection to Mannheim is missed and you eventually arrive in Munich more than 60 minutes later

The journey from Haarlem to Utrecht is part of a through ticket, which means you can claim the traveler's rights for the entire journey.

Example 2

If you book a trip from Haarlem to Innsbruck you will receive 2 tickets. The 2 tickets form a separate transport contract.

  1. Haarlem - Utrecht (NS Reizigers)
  2. Utrecht - Innsbruck with Nightjet (ÖBB)
Your rights if the journey from Haarlem to Utrecht is delayed, causing you to miss the Nightjet

The journey from Haarlem to Utrecht is a transport agreement with NS Reizigers and is not part of a through ticket so you cannot claim passenger rights for the whole journey. The delay does not change the transport agreement with Nightjet (ÖBB), as these are separate transport agreements. As a result, if you are delayed on the Haarlem - Utrecht section and miss your connection to Nightjet, you are not entitled to any refund of the Nightjet ticket or money back on delay (GTBV). However, you may be eligible for money back on delay for the Haarlem to Utrecht journey.