Service & Support

How can we help you?

Travel information

An overview of all disruptions and construction works on international rail.

Manage your booking

Change or cancel tickets.

Your train journey is disrupted

View the disrupted journey step-by-step guide.

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What is your question about?

Do you have another question?

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In need of more help?

Chat

every day from 7 a.m. to 11 p.m.

For questions.

WhatsApp

every day from 7 a.m. to 11 p.m.

For questions. Ask your question on via +31 (0)30 23 000 23.

Please send us your message again, and we will assist you as soon as possible.

Facebook

every day from 7 a.m. to 11 p.m.

For questions. Ask your question on Facebook.
Phone

24/7 (between 23.00 and 7.00 hrs for urgent questions only)

Contact us on telephone number +31 (0)30 23 000 23.

For questions and to book, cancel and change tickets. You pay service fee if you can also book, cancel or change the ticket online.

Complaint

Can't our customer service team help you further?

More information about submitting complaint.

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