Eurostar to Belgium and France

• Each passenger is allowed to bring 2 pieces of luggage (maximum size 75 x 53 x 30 cm) and 1 piece of hand luggage.
• There is no weight restriction, but you must be able to carry your own luggage.
• Luggage must not block doors or aisles, and must not be secured with ropes, padlocks, or similar devices.
• Please label your luggage with your name, seat number, carriage number and destination. Folded prams can be taken on board free of charge and stored in the carriage where you are sitting.

Are you travelling with more luggage than is permitted? The train manager may charge a €30 surcharge per additional item. If there is no space available, additional luggage may be refused.

Luggage may be checked at random at Liège-Guillemins, Antwerp Central and Brussels-South/Midi stations..

Regular luggage

• 2 pieces of luggage max. 75 × 53 × 30 cm
• 1 piece of hand luggage

Prams

• 1 folded pushchair free of charge
• Stored in your own carriage

Special items (count as 1 piece of regular luggage)

In addition, you may bring 1 piece of regular luggage + 1 piece of hand luggage.

• Musical instruments and sports equipment in packaging up to 2 metres
• Surfboards up to 2 metres
• A pair of skis or a snowboard
• Golf bag up to 120 × 35 × 35 cm

Alcohol (house rulesEurostar)

Permitted per person:

• For use on the train: max. 4 cans/bottles of beer or 1 bottle of wine

Sealed package:

• max. 4 litres of spirits (≥22%)
• or 9 litres of sparkling/fortified wine (≤22%)
• plus 42 litres of beer or 18 litres of wine

• Eurostar may refuse entry to passengers who are under the influence of alcohol.
• Alcohol may be confiscated during checks or during the journey.
• You are not permitted to bring alcohol with you to sporting events, and nothing will be sold on board.

Customs and Eurostar regulations

• Weapons and sporting weapons (such as crossbows or spears)
• Replicas or toy weapons that could be mistaken for real weapons
• Knives with blades longer than 75 mm
• Ammunition and fireworks
• Flammable or explosive substances (such as lighter gas, methylated spirits)
• Oxygen cylinders without medical necessity
• E-scooters and hoverboards (fire safety)

Permitted bicycles

• Bicycles are only permitted on board Eurostar trains if they are packed in a bicycle cover (135x85x30 cm).
• To do this, you must remove the front and rear wheels. You must be on the platform 30 minutes before the train departs to allow sufficient time to dismantle the bicycle.
• Folding bicycles: Folded folding bicycles are considered hand luggage as long as they do not exceed the dimensions of a suitcase, namely 75x53x30 cm.

Bicycles not permitted

• Unassembled bicycles
• Recumbent bicycles, tricycles, tandems, bicycle trailers, Segways
• Bicycles packaged in materials other than a bicycle cover or case

Use and placement

• Your bicycle must be dismantled and packed before departure; this cannot be done on the platform.

• Your bicycle will then be placed in the luggage racks or on the balcony of carriage 3/13.
• In addition to your packed bicycle, you may also bring 1 piece of regular luggage (suitcase, bag or trolley) and 1 piece of hand luggage.
• You must be able to carry all your luggage yourself, as there are no trolleys available.

You do not need a separate ticket for a disassembled and packed bicycle. The bicycle counts as luggage. Before departure, check that your bicycle complies with the maximum dimensions and packaging rules.

• Passengers with reduced mobility pay the standard fare unless they use the wheelchair space.
• Passengers using wheelchairs and their companions are eligible for a reduced fare (the Wheelchair and Companion Fare).
• A maximum of 1 companion can travel at the companion fare.
• Passengers with visual or hearing impairments pay the standard fare, as do their companions.
• Assistance dogs, guide dogs and service dogs travel free of charge without a ticket. Passengers must report the animal to the train manager.

Wheelchair

• There are 2 wheelchair spaces available in Premier Class, in carriage 1 (depending on the route: 11, 21 or 31), seat numbers 22 and 23.
• Companion seats are located next to the wheelchair spaces at numbers 21 and 24.
• Maximum wheelchair dimensions: 120 cm long 70 cm wide turning diameter 150 cm.

• Fuel-powered wheelchairs or scooters are not permitted.

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Maximum weight:

• Manual wheelchair + passenger + luggage: max. 300 kg
• Electric wheelchair + passenger + luggage: max. 300 kg. Electric wheelchairs must have anti-tip protection.

Doors:

• Outer door width: 113 cm
• Inner door width: 77 cm

Are you travelling with a folding wheelchair that is wider than 70 cm? If so, it will need to be transported as luggage (max. dimensions: 75 x 53 x 30 cm) and you will need to travel in a regular seat.

Mobility scooter

Mobility scooters follow the same regulations as (electric) wheelchair:

• Max. 120 × 70 cm
• No fuel engine
• Placed in a wheelchair space

A mobility scooter cannot be folded up to fit into regular luggage.

• Assistance and service dogs travel free of charge and do not require a ticket.
• Other aids must comply with standard luggage regulations.
• Medical aids, such as oxygen cylinders or large quantities of medicine, are subject to standard Eurostar rules (a doctor's certificate is required for large quantities or oxygen).

Assistance

• You can request assistance with boarding and disembarking via NS Travel Assistance.
• Requests can be made up to 24 hours before departure.
• Assistance includes transfer from the station entrance to the train and/or to the next transport option (train/bus/taxi).

In the Netherlands (Amsterdam & Rotterdam) extra services are available (trail):

• Luggage assistance: assistance with 1 piece of luggage weighing up to 15 kg.
• Station wheelchair: available for passengers with a regular seat who have difficulty walking.
• For these services, you must make a reservation at least 24 hours in advance via 030 – 235 78 22.

Bookings

• The wheelchair space and the Companion fare cannot be booked online.

Bookings can be made via:

• NS International Customer Service: 030 – 230 00 23
• An NS International desk

You can request a OV-Begeleiderskaart at Argonaut.

• Small pets: Small pets weighing less than 6 kg can travel free of charge if they are transported in a cage, bag or basket. These must not exceed 55 x 30 x 30 cm (L x W x H). If the train is busy, you must hold the cage, bag or basket on your lap.
• Large pets: You must purchase a ticket for any pet weighing more than 6 kg. Pets are only allowed on the train if they are held on your lap or kept on a leash and muzzled and are on the floor.

• Guide and assistance dogs: Registered guide and assistance dogs are always welcome and can travel free of charge. All you need to do is inform the train manager that your dog is on board. Your dog does not need to be muzzled. More information for passengers with impaired mobility travelling with Eurostar to Belgium and France.

• Animals not permitted: Dangerous dogs, wild animals and birds (parrots, canaries, etc.).

• Passenger's comfort: If a passenger objects to the presence of a pet, the train manager may ask the owner to move to another part of the train with their animal.

• If your pet weighs more than 6 kg, you can purchase a ticket from the train manager for €30. Payment can be made in cash or by credit card. Please note that it is not possible to reserve a seat for a pet.

• Pets are not permitted on board the Eurostar Snow and Eurostar Sun

• Guide and assistance dogs are permitted. They travel free of charge and do not need to be muzzled. All you need to do is inform the train manager that your dog is on board.