Agent site

Full of enthusiasm, our team is ready to introduce travel agents to the many advantages of travelling by train. We will keep you up to date with the latest news and offer useful tools specifically for agents. In short: everything to support you in selling international train tickets.

Stay informed

Latest news

Interesting news and offers for you or your client. Always up to date!

Read the latest news

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BraiNS database

BraiNS is an NS International database. BraiNS: well-structured and user-friendly.

More about BraiNS

How can we help you?

Assistance when booking

Having problems when trying to make a booking? Please contact the helpdesk.

More about assistance when booking

Become an agent

Want to know if you’re eligible to become an agent? Keep reading.

More about becoming an agent of NS International

Travel updates

Travel updates about disruptions on the railroad tracks.

More about the travel updates

Contact details

Need some help? Here you will find all the contact details of the various NS International departments.

More about contact details

Submitting a complaint

Has the customer had a negative travel experience and would you like to handle this for your customer?

Read about submitting a complaint

Refund

Do you want to cancel a trip? Read our handy cancellation tips and the online refund form.

More about refunds

Training courses

Various training courses and workshops to increase your knowledge of train products or sales systems.

Ready more about workshops and training

Handy tools

Make your work even easier and apply for access to useful tools such as BraiNS and Marketplace.

More about the free Saleskit

Group tours

Book group tours for 10 or more people with the NS International Group Tours team.

More about booking group tours

Experience the advantage of the train for yourself

Agent tickets

Would you like to use your own experience to advise your customer about a train journey? Request an agent ticket and get a discount.

More about agent tickets

Contests

Take part in the contest and win great prizes for yourself or the entire team. Minimal effort, great odds!

Read more about our contests

Educational trips

We regularly organise educational trips, often in cooperation with one of our partners. Where are you going?

Read more about our educational trips