Ondersteuning bij boeken

Assistance when booking

We are here to help you

Are you experiencing problems when making a booking? Then consult
BraiNS database. Here you will find all the information you need to buy international train tickets. From procedures and manuals to train maps. Under the heading 'mededelingen' you will find the most recent information that may be of interest to you as an agent during the booking process.

Do you not have access to BraiNS yet? Check our information.

This is how you can reach us

If the answer to your question is not in BraiNS, the helpdesk departments below are available to help with any further questions you may have.

RailAgent Helpdesk

In the event of problems or you need help booking and/or cancelling online, please contact the NS International Service Center department.

Telephone: 030 - 230 00 23
Opening hours: 24 hours a day, 7 days a week

@lantis Commercial Helpdesk: Expertise Center Operations

In case of help or questions about bookings/cancellations/changes in @lantis, the staff of the Expertise Centre are ready to help you.

Telefoon: 088 - 671 16 30
Opening hours: Mon-Fri from 08.30 – 17.00 hrs

@lantis Technische Helpdesk: BeneRail Support Center in Brussels

Are you not able to cancel a booking because the booking system has frozen or because there are technical problems with your @lantis account? Please contact the BeneRail Technical Helpdesk Support Center.

Email: benerailsupport@b-rail.be
Telephone: 088 - 671 55 44
Opening hours: Mon-Sun 06.00 – 22.00 hrs

This is how it works

First choose option 3 ‘English' and then option 2 'Technical assistance'. You will then be redirected to Brussels.

At the start of the conversation, please say that you are:
1. calling from the Netherlands
2. an NS agent
3. having problems with @lantis

You may be asked for the following:

  • User ID (letter/number combination)
  • Contact details
  • Type of GDS you work with
  • Nature and details of the problem
  • Type of computer you work with, including operating system and browser
  • Type of connection or method of communication

The Rail Support Center will email the call number to the general email address of the office to confirm the incident report. They will terminate the incident by telephone. In the event of long queues, this will be done by email.