There are several ways to apply for a refund. We recommend that you always use the sales system you are working with. This not only means less work, but you will also get a refund on your monthly invoice faster. If you are unable to cancel your tickets in the sales system, you can request a refund via the online form (@lantis) or by telephone (RailAgent).
Cancel in @lantis
In the following situations, you have to cancel in @lantis:
|Train||Within time space|
|Thalys, Eurostar and TGV||Up until 2 months after departure of the train|
|ICE and Intercity towards Germany and beyond||Up until departure time of the train|
|Tickets to Benelux, direction Germany and beyond (NRN/NVS/NRT)||Up until the first day of validity at the latest|
Cancel via online form
Can you not cancel your tickets in @lantis? Then apply for a refund for the tickets and/or reservations via the refund form.
Please note: If you see the following text after clicking 'Send', the request has been sent: 'Thank you for your question or comment. One of our employees will contact you as soon as possible.
When do you send the form?
When requesting a refund, please always take the following deadlines into account (also in case of not travelling due to calamities). You can only send the form once these deadlines have lapsed.
|Trains||Refund is possible:|
|Travel to Belgium and Luxembourg||After 2 days|
|Travel to Germany||After 7 days|
For which refunds do you need to use the refund form?
|Trains||Within time space|
|Thalys, Eurostar and TGV||Unused tickets due to train cancellations (Only if reimbursement differs from the reimbursement via @lantis in accordance with the conditions)|
|ICE and Intercity towards Germany and beyond||From the time of departure of the train until no later than 1 month after but within the validity of the ticket issued in the Netherlands|
|Tickets direction Germany and beyond (NVS/NRT)||After the starting date up to 1 month after the expiry date|
Cancel in RailAgent
Cancellation of single tickets is permitted at the latest until the first day of validity. The cancellation of reservations until the departure time of the train. After that, you can only cancel via our Service Center 030-23 000 23.
A manual and all information regarding the administrative procedure can be found in BraiNS.