Fare conditions Germany

and the rest of Europe via Germany

Fare conditions for internal train tickets

Because we want to provide you with the best possible information about your international train tickets, we have made a list of the various fare types and the respective fare conditions for you.

There are two types of international train tickets: those for trains that require a reservation, and those that do not.

High-speed trains, such as the Eurostar and TGV, generally require that passengers reserve a seat, and the tickets are only valid for the specific train, date and class booked, unless otherwise stated in the fare conditions.

International tickets for trains that do not require a reservation, such as the Intercity and local trains, are limited to a specific route, but not to a specific departure time or train, unless otherwise stated in the fare conditions. These international train tickets are valid for a maximum of one day and the validity period is specified on the ticket.

Reserved seats

If you have reserved a seat, we ask that you be seated in your reserved seat within 15 minutes of boarding the train. If you do not do so, the Train Manager may give your seat to another passenger.

Mobile or homeprint Ticket

A Mobile Ticket is a ticket that you can save in the NS International App and display on the screen of your smartphone. If you book a Mobile Ticket for a journey starting at your departure station, then you do not need to check in and out. If you need to pass through access gates or show your ticket, simply use the Mobile Ticket barcode on your smartphone screen. You will receive an e-mail confirmation with a link to the Mobile Subject to alterations Ticket. Opening this link on your smartphone will automatically download and save the Mobile Ticket in the NS International App under ‘My Bookings’. Mobile Tickets are subject to the standard fare conditions.

Homeprint tickets must be printed on A4 paper before you begin your journey. You will receive an e-mail confirmation of your homeprint booking, which also includes a button that lets you print your homeprint ticket.

The following rules apply:

  • Mobile/homeprint Tickets are personal and non-transferable.
  • To show the Mobile Ticket, you must have installed the NS International App. Use the most recent version of the app.
  • You must download the Mobile Ticket in the NS International App before starting your journey. Homeprint tickets must be printed on A4 paper.
  • See the homeprint ticket for the rules that apply specifically to this type of ticket.
  • Your ticket will be checked based on a valid photo ID. Remember to bring along a valid photo ID (passport or identity card), as the Train Manager/Conductor may ask you to show it.
  • Travellers are only permitted to travel on the date and/or train booked, unless otherwise stated in the fare conditions.
  • The normal fare conditions apply for exchanges and cancellations (see tables). When changing the travel date for your ticket, the new date must fall within the carrier’s booking period.
  • If a refund is requested within seven days after the start date specified on the ticket, the refund will be made via the original payment method after these seven days, due to the need to retrieve the necessary authentication data.
  • For Mobile/homeprint Tickets purchased via the NS International service desk in the service shop, you can request a refund at the NS International desk prior to the start of the journey, or after the period stated above. You can also request a refund via NS International Customer Service.

    Refunds for unused tickets

    If you have purchased a ticket, but were prevented from travelling shortly before the departure time, you may be able to request a refund via your original sales point under certain conditions. You can find out which conditions apply to your ticket in the fare tables on this page.

    Refunds for partially unused tickets

    Refunds for partially unused tickets doesn't apply to Mobile/homeprint Tickets. Other tickets may be sent to the NS International Customer Service, P.O. Box 2552, 3500 GN Utrecht, up to two months after the start date on the ticket. The ticket must be stamped by authorised railway personnel or accompanied by documents, such as proof of alternative travel. Cost: € 15 minimum per ticket.

    Travel tips

    Bring your bicycle

    When travelling to a select number of foreign destinations, you can bring your bicycle along. One-way bicycle tickets are €12 and return tickets are € 24. Reservations are typically mandatory.

    ICE international passengers with an international ticket are not permitted to bring a bicycle along. Folding bicycles transported in a cover are an exception to this rule.
    More information about travelingg with a bicycle

    You can also call the NS International Customer Service on 030 – 230 00 23 or visit the NS International service desk in the service shop at most major stations.

    Travel insurance

    It is always a good idea to take out a travel insurance policy when you travel. Travel insurance provides you with security in the event that you need medical assistance, are involved in an accident or lose your luggage.

    Cancellation insurance

    Certain types of fares are subject to high cancellation fees. It is therefore recommended that you purchase cancellation insurance in advance.

    Luggage

    Each train type has different facilities for transporting luggage.
    More information about travelling with luggage

    Pets

    Passengers may bring their pet with them in the train when travelling to certain European countries, subject to strict conditions. Your veterinarian can inform you about the documents necessary for travelling with your pet.
    More information about travelling with pets

    Compensation for delays

    Under certain circumstances, travellers may be eligible for compensation in the event that their international train experiences a delay. One of these conditions is that the delay must involve a cross-border route. The compensation is calculated based on the price of a single ticket, including surcharges, but excluding booking fees or transaction fees. Compensation is usually paid out in the form of a debit to the traveller’s bank account. Compensation requests can be sent to the railway company from which you purchased your ticket, or one of the carriers involved in your international journey.If you purchased your ticket from NS International, you must submit a compensation request within three months of your journey.
    More information about compensation for delays

    Would you like to know more?

    You can find travel tips, advice before you leave,up-to-the-minute information, information about planned works, the international Travel Planner and information about discount fares. For more information, please contact us in our online chat, call the NS International Customer Service on 030 – 230 00 23 or visit the NS International service desk in the service shop at most major stations.

    Terms and Conditions

    The transport contracts between the traveller and the carrier(s) are subject to the relevant carrier’s general and special terms and conditions. Several carriers may be part to the transport contracts referred to in the previous section, and your journey may consist of several separate transport contracts, even if you are using a single ticket. Please refer to NSinternational.nl/en/terms-andconditions or the point of sale for more information. A copy of the terms and conditions can be provided at no extra charge upon request. Transport contracts entered into with the carriers NS International B.V. or HSA Beheer N.V. (which trade under the brand name NS International) are solely applicable to transport using high-speed trains or cross-border trains. In the event of a transfer to or from said trains, a contract with another carrier may go into effect. The following regulations and conditions apply to the transport contracts referred to in the previous section: EU Directive on Travellers’ Rights, the General Terms and Conditions of NS International, the applicable Train Type Conditions, and the specific Fare Conditions.

    From the Netherlands to and through Germany

    Fare types Fare conditions** Exchange* Refund* Header
    Flexpreis Europa You must travel on the same route and with the same train product as stated on your ticket. It is possible to travel with a train product in a lower category, provided you follow the same route (cat A: ICE, cat B: IC/EC, cat C: other trains).
    • Allowed free of charge up to and including 1 day before validity of ticket.
    • From first day of validity of ticket to 1 month after first day of validity: €19 fee per ticket.
    • Allowed free of charge up to and including 1 day before validity of ticket.
    • From first day of validity of ticket to 1 month after first day of validity: €19 fee per ticket.
    Content
    Sparpreis Europa This fare is only valid on the ICE, IC and EC trains of your booking. For trains within the Netherlands and regional trains abroad, you are not bound to the selected train
    • Allowed up to and including 1 day before ticket validity: €19 fee per ticket.
    • From the first day of validity, changes are not possible.
    • Allowed up to and including 1 day before ticket validity: €19 fee per ticket.
    • From first day of validity no refund.
    Content
    Supersparpreis Europa This fare is only valid on the ICE, IC and EC trains of your booking. For trains within the Netherlands and regional trains abroad, you are not bound to the selected train. Not allowed. Not allowed. Content
    Supersparpreis Europa Gruppe
    • Fare intended for 6 to 9 people travelling together.
    • There must be at least 1 IC, EC or ICE in the journey.
    • Cannot be combined with discount cards.
    • Travel on the specified date and with the trains indicated on the ticket.
    • Train connection applies to ICE/IC and EC, not to regional trains.
    • The ticket is offered together with a free (compulsory) reservation.
    Not allowed. Not Allowed. Content
    Sparpreis Europa Gruppe
    • Fare intended for 6 to 9 people travelling together.
    • There must be at least 1 IC, EC or ICE in the journey.
    • Cannot be combined with discount cards.
    • Travel on the specified date and with the trains indicated on the ticket.
    • Train connection applies to ICE/IC and EC, not to regional trains.
    • The ticket is offered together with a free (compulsory) reservation.
    • Allowed up to 7 days before validity of ticket: €19 fee per ticket.
    • From 6 days before validity of ticket, changes are no longer possible
    • Allowed up to 7 days before validity of ticket: €19 fee per ticket.
    • From 6 days before validity of ticket no refund.
    Content

    * It is not possible to partially change or cancel your booking. This is only possible for the entire booking. If you do not want to change or cancel the ticket for all travellers, we advise you to check the price of a new ticket first. The originally booked fares may no longer be available and you will have to pay a higher price. When changing and cancelling your seat reservation will be cancelled without refund.
    ** For many German destinations, +City is offered: if this addition is stated on your ticket, you may use local public transport for your journey to/from the station."

    In Germany

    (German domestic trains)

    Fare types Fare conditions** Exchange* Refund* Header
    Flexpreis German Domestic
    • You must travel on the same route and with the same train product as stated on your ticket.
    • It is possible to travel with a train product in a lower category, provided you follow the same route (cat A: ICE, cat B: IC/EC, cat C: other trains).
    • Allowed free of charge up to and including 1 day before validity of ticket.
    • From first day of validity of ticket to 1 month after first day of validity: €19 fee per ticket.
    • Allowed free of charge up to and including 1 day before validity of ticket.
    • From first day of validity of ticket to 1 month after first day of validity: €19 fee per ticket.
    Content
    Supersparpreis DB regional
    • This fare is only valid on the ICE, IC and EC trains of your booking.
    • For regional German trains you are not bound to the selected train.
    Not allowed. Not allowed.

    * It is not possible to partially change or cancel your booking. This is only possible for the entire booking. If you do not want to change or cancel the ticket for all travellers, we advise you to check the price of a new ticket first. The originally booked fares may no longer be available and you will have to pay a higher price. When changing and cancelling your seat reservation will be cancelled without refund.
    ** For many German destinations, +City is offered: if this addition is stated on your ticket, you may use local public transport for your journey to/from the station.

    Nightjet Austria and Switzerland

    (including Vienna - Munich - Innsbruck - Basel and Zurich v.v.)

    Fare type Fare conditions Exchange Refund* Header
    Standard No special terms and conditions
    • Allowed free of charge up to and including 1 day before travel day.
    • No changes possible from the day of travel
    • Allowed free of charge up to and including 1 day before travel day.
    • No refunds from the day of travel.
    Content
    Standard complete berth compartment For 1 to 6 people, who want to book a berth compartment for 6 people: a maximum of 3 adults, the remaining places can be used by children (1 to 5 children, 6 to 14 years old and for children younger than 6 years with own place).
    • Allowed free of charge up to and including 1 day before travel day.
    • No changes possible from the day of travel
    • Allowed free of charge up to and including 1 day before travel day.
    • No refunds from the day of travel.
    Content
    Standard complete seat compartment For 1 to 3 people, of which at least 1 adult, who want to book a complete seating compartment for 6 people.
    • Allowed free of charge up to and including 1 day before travel day.
    • No changes possible from the day of travel
    • Allowed free of charge up to and including 1 day before travel day.
    • No refunds from the day of travel.
    Content
    Sparschiene complete berth compartment For 1 to 6 people, who want to book a berth compartment for 6 people: a maximum of 3 adults, the remaining places can be used by children (1 to 5 children, 6 to 14 years old and for children younger than 6 years with own place). Not allowed Not allowed Content
    Sparschiene complete seat compartment For 1 to 3 people, of which at least 1 adult, who want to book a complete seating compartment for 6 people. Not allowed Not allowed Content
    Standard child
    • Children from 6 to 14 years old and for children under 6 years old (accompanied by an adult) for whom a separate place is desired.
    • Please note that unaccompanied children up to 14 years old are not admitted.
    • Children aged 0-5 years travel free of charge and without a ticket if they share a seat with an adult.
    • Allowed free of charge up to and including 1 day before travel day.
    • No changes possible from the day of travel
    • Allowed free of charge up to and including 1 day before travel day.
    • No refunds from the day of travel.
    Content
    Sparschiene comfort adult Limited availability
    • Allowed free of charge up to and including 15 days before the day of travel.
    • From 14 days up to and including 1 day before departure: 50% fee with minimum of € 15 per ticket.
    • No changes possible from the day of travel.
    • Allowed free of charge up to and including 15 days before the day of travel.
    • From 14 days up to and including 1 day before departure: 50% fee with a minimum of €15 per ticket.
    • From the day of travel, no refund.
    Content
    Sparschiene comfort child
    • Limited availability
    • Children from 6 to 14 years old and for children under 6 years old (accompanied by an adult) for whom a separate place is required.
    • Please note that unaccompanied children up to 14 years old are not admitted.
    • Children 0 to 5 years old travel free of charge and without a ticket if they share a seat with an adult."
    • Allowed free of charge up to and including 15 days before the day of travel.
    • From 14 days up to and including 1 day before departure: 50% fee with minimum of € 15 per ticket.
    • No changes possible from the day of travel.
    • Allowed free of charge up to and including 15 days before the day of travel.
    • From 14 days up to and including 1 day before departure: 50% fee with a minimum of €15 per ticket.
    • From the day of travel, no refund.
    Content
    Sparschiene adult Limited availability. Not allowed Not allowed Content
    Sparschiene child
    • Limited availability
    • Children from 6 to 14 years old and for children under 6 years old (accompanied by an adult) for whom a separate place is required.
    • Please note that unaccompanied children up to 14 years old are not admitted.
    • Children 0 to 5 years old travel free of charge and without a ticket if they share a seat with an adult."
    Not allowed Not allowed Content
    Pass

    Holders of a valid (and validated) Pass that covers the entire route:

    • Interrail Eurail Bahncard 100 (valid for travel within Germany)
    • Österreichcard (valid for travel within Austria)
    • Österreichcard + Pass / SBB General Abo / Bahncard 100 or SBB General Abo + Pass
    • Klimaticket Ö (for travel within Austria)
    • Allowed free of charge up to and including 1 day before travel day.
    • No changes possible from the day of travel
    • Allowed free of charge up to and including 1 day before travel day.
    • No refunds from the day of travel.
    Content
    Partial Ticket

    Holders of a valid (and validated) Pass, valid for part of the route traveled:

    • Interrail One Country Pass
    • Eurail One Country Pass
    • ÖBB Österreichcard
    • SBB General Abo
    • Swiss Pass
    • DB Bahncard 100
    • Klimaticket Ö
    • Allowed free of charge up to and including 1 day before travel day.
    • No changes possible from the day of travel
    • Allowed free of charge up to and including 1 day before travel day.
    • No refunds from the day of travel.
    Content
    Companion
    • Intended for 1 companion of visually impaired traveler, who holds a companion card.
    • The visually impaired traveler must carry a Public Trabnsport Companion Card.
    • Allowed free of charge up to and including 1 day before travel day.
    • No changes possible from the day of travel
    • Allowed free of charge up to and including 1 day before travel day.
    • No refunds from the day of travel.
    Content
    Companion (disability other than visual)
    • Intended for 1 companion of a disabled traveler.
    • The traveler with disability must carry a Public Transport Companion Card.
    • Allowed free of charge up to and including 1 day before travel day.
    • No changes possible from the day of travel
    • Allowed free of charge up to and including 1 day before travel day.
    • No refunds from the day of travel.
    Content

    * It is not possible to partially change or cancel your booking. This is only possible for the entire booking. If you do not want to change or cancel the ticket for all travelers, we advise you to check the price of a new ticket first. The originally booked fares may no longer be available and you will pay a higher price. Changes and cancellations will void any seat reservations you may have made without refund.