Tickets for international trains can be divided into 2 types: tickets for trains with and without compulsory reservation.
High-speed trains (such as Thalys and TGV) and night trains usually require a reservation and the tickets are valid only on the train, date and class booked, unless otherwise specified in the fare conditions.
International tickets for trains without compulsory reservation (such as Intercity and all-station trains) are linked to a route, but not to a departure time or train, unless otherwise stated in the fare conditions. These international tickets are valid for a maximum of 1 day, the period of validity is indicated on the ticket.
If you have reserved a seat, you are requested to take your seat within 15 minutes of boarding the train. If you fail to do so, the Train Manager may assign your spot to another passenger.
A homeprint ticket is a digital ticket that must be printed on A4 paper before the journey starts. You will find a print button in the confirmation that you received per email. The following conditions apply to these tickets:
If you have bought a ticket and are suddenly unable to travel, you can get a refund from your original point of sale under certain conditions. You can check which conditions apply to you in the tables further down this page.
A request for partial refund can be submitted up to 2 months after the starting date. This does not apply to the homeprint ticket. Other tickets can be sent to NS International Customer Service, Postbus 2552, 3500 GN Utrecht. The ticket must be authenticated by authorised railway staff or provided with documentary evidence, such as proof of other transport. Minimum cost is €15 per ticket.
It is always wise to obtain travel insurance from your insurance company. It offers more security in case of necessary medical assistance, accident or lost luggage.
High cancellation fees are associated with certain types of fares. It is, therefore, advisable to obtain cancellation insurance from your insurer.
The options for taking luggage vary from train to train. It is compulsory to label luggage on the train with your first and last name. Read more information about carrying luggage.
In case of delay of an international train, compensation is possible under certain conditions:
Travel tips, advice before departure, current travel information, information about planned engineering works and the international itinerary planner. For all questions regarding your tickets, please contact NS International Group Travel via groepsreizen@ns.nl or by phone from Monday to Friday between 09.00 and 17.00 on 030 - 295 08 84
The general and specific terms and conditions of the carrier(s) concerned shall apply to the transport agreement(s) between the passenger and the carrier(s). Several carriers may be party to the agreement(s) referred to in the previous sentence and your journey may comprise several separate transport agreements, even if only one ticket is used. We refer you to NSInternational.nl/conditions or to the points of sale. The conditions will be sent to you free of charge upon request.
Transport agreements concluded with the carriers NS Internationaal BV, HSA Beheer NV (which use the NS International brand name) only concern transport with high-speed or cross-border trains. In the event of a transfer, an agreement with another carrier may therefore come into effect. The transport agreements referred to in the previous sentence are governed by: the EU Passenger Rights Regulation, the NS International General Terms and Conditions, the applicable Train Type Conditions and the specific Rate Terms and Conditions.
Check for Sparpreis Europa Gruppe the table on fare conditions Germany.
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group 1 Premium Group 1 Comfort Group 1 Standard Group 2 Comfort Group 2 Standard Group 3 Standard |
From 10 people / from 10 young people aged 12 to 25. All members of the group travel at a group rate. |
|
|
Content |
| Group 4 Standard | From 10 people / from 10 young people aged 12 to 25. All members of the group travel at a group rate. | No change possible | No refund | Content |
| Group 1 Youth Standard | From 10 people / from 10 young people aged 12 to 25. All members of the group travel at a group rate. |
|
|
Content |
| Group 2 Youth Standard | From 10 people / from 10 young people aged 12 to 25. All members of the group travel at a group rate. | No change possible | No refund | Content |
| Accompanying adult Group 1 Youth Standard | For accompanying adult of a group of youths Maximum of 1 adult per 10 youths |
|
|
Content |
| Companion Group 2 Youth Standard | For accompanying adult of a group of youths Maximum of 1 adult per 10 youths |
No change possible | No refund | Content |
| Group 1 Child Standard Group 2 Child Standard Group 3 Child Standard |
For children aged 4 to 11 in groups of 10 or more For children 3 or younger in a group who need their own seat |
|
|
Content |
| Group 4 Child Standard Mini | For children aged 4 to 11 in groups of 10 or more For children 3 or younger in a group who need their own seat |
No change possible | No refund | Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group 2 Comfort Adult Group 1 Standard Adult Group 1 Standard Child Group 3 Standard Adult Group 3 Standard Adult |
From 10 people / from 10 young people aged 12 to 25 travelling together in the same comfort class. All members of the group travel at a group rate. The child fare is for children aged 4 through 11 years old |
|
|
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
Group 2 Comfort Adult Group 2 Standard Adult Group 2 Standard Child |
From 10 people / from 10 young people aged 12 to 25. All members of the group travel at group rates. For children aged 4 to 11 years old in a group of 10 or more For children 3 years of age and younger who need their own seat |
|
|
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 10 to 36 people (15 years and older) There is no separate Group Child rate | Change means: Cancel and re-book at the current rate available | Up to 15 days before departure: 100% refund Up to 1 day before departure: 50% of the costs with a minimum of € 15 From departure day: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group NRN Connect ESN outbound Thalys / Nightjet / Eurostar (NL - NL) |
|
Change means cancelling and re-booking |
|
Content |
| Group NRN Connect ESN outbound Thalys / Nightjet / Eurostar Child (NL - NL) |
|
Change means cancelling and re-booking |
|
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group International | For a group of 10 to 36 adults travelling together in the same train and class, and on the same route Valid for a journey between a Dutch station and a Belgian or Luxembourg station via Hazeldonk border and v.v. For a journey between the Netherlands and Belgium: valid from Monday to Thursday after 09.00 hrs. And all day on Saturday and Sunday Valid on all trains between Belgium and Luxembourg No issue to border points or route coupons |
Change means cancelling and re-booking | Up to 3 days before departure: € 5 costs p.p. 2 days or less before departure: No refund |
Content |
| Group Child International | Children aged 4 to 11 years old Furthermore, the same conditions as Group International |
Change means cancelling and re-booking | Up to 3 days before departure: € 5 costs p.p. 2 days or less before departure: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups from 6 people | Change means: Cancel and re-book at the current rate available | Up to 1 day before departure: 10% costs with a minimum of € 3 On departure day until departure of the train 50% costs with a minimum of € 3 From departure train: No refund |
Content |
| Group Child | For children aged 6 to 17 years old | Change means: Cancel and re-book at the current rate available | Up to 1 day before departure: 10% costs with a minimum of € 3 On departure day until departure of the train 50% costs with a minimum of € 3 From departure train: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 6 or more people There is no separate Group Child rate |
Change means: Cancel and re-book at the current rate available | Up to 1 day before departure: 10% costs with a minimum of € 5 On departure day until departure of the train 50% costs with a minimum of € 5 From departure train: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | Intended for groups from 10 people | Change means: Cancel and re-book at the current rate available | Up to 6 days before departure: 20% charge with a minimum of € 10 5 days before departure: No refund |
Content |
| Group Child | Intended for children from 4 to 14 years old | Change means: Cancel and re-book at the current rate available | Up to 6 days before departure: 80% refund Up to 6 days before departure: 20% of the costs with a minimum of € 10 |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
Group |
For groups of 10 or more people |
Change means: Cancel and re-book at the current rate available |
|
Content |
Group Child |
For groups of children aged 6 to 15 | Change means: Cancel and re-book at the current rate available |
|
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
Group |
For groups of 10 or more people |
Change means: Cancel and re-book at the current rate available |
|
Content |
Group Child |
For groups of children aged 4 to 14 | Change means: Cancel and re-book at the current rate available |
|
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | Intended for groups of at least 6 people | Change means: Cancel and re-book at the current rate available
|
|
Content |
| Group Child | Intended for: Children from 6 to 14 years old | Change means: Cancel and re-book at the current rate available |
|
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 10 to 24 people travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Child | For groups of 10 to 24 people aged 4 to 11 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Youth | For groups of 10 to 24 people aged 12 to 27 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group Weekend | For groups of 10 to 24 people travelling together in the same class Travel is only permitted on Saturdays, Sundays and Belgian or French public holidays |
Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group | For groups of 10 to 24 people travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Child | For groups of 10 to 24 people aged 4 to 11 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Youth | For groups of 10 to 24 people aged 12 to 25 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group NRN Connect (ESN - Brussels-Midi) | For a group of 10 to 36 adults travelling together in the same train and class on the same route Valid on Intercity Brussels between the Netherlands and Belgium from Monday to Thursday after 09.00 hrs. Not valid on Fridays. Valid all day on Saturday and Sunday. Valid on all trains between Belgium and Luxembourg No issue to border points or route coupons |
Change means cancelling and re-booking | Up to 3 days before departure: € 5 costs p.p. 2 days or less before departure: No refund |
Content |
| Group NRN Connect Child (ESN Brussels-Midi) | Childred aged 4 to 11 years old Furthermore, the same conditions as Group NRN Connect |
Change mean cancelling and re-booking | Up to 3 days before departure: € 5 costs p.p. 2 days or less before departure: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 10 to 24 people (adults and children) travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Child | For groups of 10 to 24 people aged 4 to 11 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Youth | For groups of 10 to 24 people aged 12 to 27 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 10 to 24 people travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Child | For groups of 10 to 24 people aged 4 to 11 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Youth | For groups of 10 to 24 people aged 12 to 27 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 10 to 24 people travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Child | For groups of 10 to 24 people aged 4 to 11 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Rate | Coniditons | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 10 to 24 people travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Child | For groups of 10 to 24 people aged 4 to 11 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 10 to 24 people travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Child | For groups of 10 to 24 people aged 4 to 11 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Group Youth | For groups of 10 to 24 people aged 12 to 25 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 75% refund Up to 8 days before departure: 50% refund 7 days or less before departure: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 10 to 24 people (adults and children) travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 80% refund Up to 8 days before departure: 70% refund 7 days or less before departure: No refund |
Content |
| Group Child | For groups of 10 to 24 people aged 4 to 11 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 80% refund Up to 8 days before departure: 70% refund 7 days or less before departure: No refund |
Content |
| Group Youth | For groups of 10 to 24 people aged 12 to 25 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 80% refund Up to 8 days before departure: 70% refund 7 days or less before departure: No refund |
Content |
| Rate | Conditions | Change | Cancellation | Header |
|---|---|---|---|---|
| Group | For groups of 10 to 24 people (adults and children) travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 80% refund Up to 8 days before departure: 70% refund 7 days or less before departure: No refund |
Content |
| Group Child | For groups of 10 to 24 people aged 4 to 11 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 80% refund Up to 8 days before departure: 70% refund 7 days or less before departure: No refund |
Content |
| Group Youth | For groups of 10 to 24 people aged 12 to 25 travelling together in the same class | Change means: Cancel and re-book at the current rate available | Up to 30 days before departure: 80% refund Up to 8 days before departure: 70% refund 7 days or less before departure: No refund |
Content |