We have listed the most frequently asked questions about booking a group trip for you. Is your question not listed? Do you need more information? Call us on 030-2950884, we are happy to help!
No, for domestic group travel you can order a group ticket here. NS International only offers international group travel.
The number of available seats determines the capacity for the group and the associated group rate. Due to sales, this availability changes constantly and we make the reservation that our offer is determined by the current state of affairs.
No, you cannot order tickets online for groups from 10 people. If you let us know what you are looking for via the application form, we will be happy to help you.
To qualify for a group rate, the carriers apply the condition that the group consists of at least 10 adults.
For accompanying children, different conditions apply per carrier. For Thalys 2 children count as 1 adult. This has consequences for the group size. You can fill in the age composition of the group on the application form.
No, due to the special group rates, it is not possible to combine these NS cards with the group rate.
No, we do not send tickets to a foreign address. We are happy to send the tickets for you to a contact person (hotel / company / private person) in the Netherlands.
No, all group members must depart from the same departure station.
That depends on the carrier you're travelling with:
Do you want to book further in advance? Let us know what you are looking for via the application form. You will receive a no-obligation quote from us by email with (provisional) times and prices. We monitor the progress for you and as soon as possible, we book your trip in consultation.
We always do our utmost to get a group to sit together. If availability does not allow this (anymore), we will discuss the possible alternatives with you.
The number of trains, the popularity of the route and the travel time determine the available seating capacity and the rates on a route. This is constantly changing due to sales. As a result, it may happen that our offer is no longer available in the time between the quotation and the time of booking. We always discuss this with you.
No, the individual personal details of all group members are not required because group tickets are by group name.
No, you do not have to pay immediately. We want to receive your payment no later than 3 weeks before departure. This way you will receive your tickets on time. Are you traveling within 3 weeks of booking? Then you pay immediately. In some cases there is a down payment. When this is the case, we always state this in our quotation so that you are aware of it.
There is catering on board the train and the offer differs per carrier. For larger groups, you can coordinate and purchase the catering in advance via the carrier.
With the exception of the German destinations and destinations via Germany, everyone travels with their own group ticket. For German destinations and destinations via Germany there is one main ticket with accompanying so-called “participant cards” for the group members.
You can book a group trip up to 10 working days before departure, subject to availability.
The booking fee is calculated according to the size of the group.
| Number of travellers | Booking fees |
|---|---|
| 10 t/m 18 | € 60 |
| 19 t/m 50 | € 125 |
| 51 t/m 75 | € 275 |
| > 75 | € 325 |
Yes, that's possible. A new offer is then made for the entire group. However, it is possible that places are no longer available in the meantime and that a higher rate applies for the entire group. Depending on the number of group members to be booked, we recommend that you book individual tickets separately online.
Yes, it is possible to change or cancel according to the conditions stated in our quotation. After your booking order has been confirmed by us, these terms and conditions apply.
We send our paper group tickets 14 days before departure by registered mail to the (Dutch) address provided by you.
You do not need to identify yourself, but you must sign for receipt.
Yes, this is possible if you inform us of the changed delivery address no later than 15 days before departure. Always provide our quotation number with the change so that we can ensure that we adjust the correct information for you.