FAQ

The government's request is to limit travel as much as possible. The timetable of many international trains has been scaled down. We can imagine that you have questions about traveling by international train. We have answered a number of the questions for you below.

Which destinations can I travel to?

The government's request is to limit travel as much as possible. Traveling to countries and areas within the European Union or the Schengen zone with a 'yellow' travel advice is allowed. Traveling to a country or territory color-coded 'orange' is not recommended.

For a number of destinations, trains run less often than you are used to from us. The timetables for Thalys and Eurostar have been considerably reduced. ICE International, Intercity Berlin and Intercity Brussels still run the full timetable.

Can I easily change or cancel my train ticket?

This depends on the conditions with regard to changes and cancellations of the train company you are traveling with. We advise you to buy tickets with the mid-flex rate. These tickets have smoother change conditions and offer you more flexibility. This way you can determine shortly before your travel date whether you still feel comfortable with the trip or prefer to postpone it free of charge.
More information on flexible booking conditions

Can I eat and drink on board the train?

You can, but try to limit it and put your mouth mask back on as soon as possible.

Do I also have to wear a mouth mask while sleeping on the train?

For all day trains, you must always wear a face mask.This means also when you sleep. An exception to this is the night train, but only in case you booked a private compartment and are staying there with family or alone. In common areas such as the toilet you must wear a mouth mask.

Can I take my bicycle on the train?

Yes, you can bring your bicycle. The standard rules apply to taking a bicycle on the international train.

For a possible journey on a domestic train prior to or following your international journey, we advise you to use the NS registration service. For more information, visit NS.nl.
More information about taking a bicycle

How do you ensure that I can travel responsibly?

All international trains are fully cleaned at every start / end point and at night. In addition, passenger areas, balconies and toilets are additionally disinfected. Furthermore, our employees on the train wear mouth and nose protection and wash their hands regularly. In addition, we temporarily made the booking conditions more flexible.

Can I travel abroad by train in the coming months?

We would like to refer you to the website of the Ministry of Foreign Affairs for up-to-date travel advice for European countries (please note: only available in Dutch) or check the frequently asked questions.

Of course, it is also important to know whether the train connection you would like to take has been restored. Please check your connection in the international travel planner.

Which protective equipment should I wear?

As of December 1, 2020, it is mandatory to wear a mouth mask in the station and on the platforms throughout the Netherlands. Wearing a mouth mask on the train is also still mandatory. Abroad, you should always wear mouth and nose protection. That means that wearing a shawl or T-shirt over mouth and nose is sufficient there. Please note: for all cross-border trains, you must adhere to the rules that apply in the countries where you travel by train.

An example: if you travel to Basel (SBB) with the ICE, you have to comply with regulations in the Netherlands, Germany and Switzerland.
Read the guidelines per country

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