FAQ | NS International
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Frequently asked questions

Which destinations can I travel to?

The government's request is to limit travel as much as possible. Travelling to countries and areas within the European Union or the Schengen zone with a 'yellow' travel advice is allowed. Travelling to a country or territory color-coded 'orange' is not discouraged. For a number of destinations, trains run less often than you are used to from us. The timetables for Thalys and Eurostar have been considerably reduced. ICE International, Intercity Berlin and Intercity Brussels still run the full timetable.

Can I easily change or cancel my train ticket?

This depends on the conditions with regard to changes and cancellations of the train company you are travelling with. We advise you to buy tickets with at least mid-flex rate. These tickets have better change conditions and offer you more flexibility. This way you can determine shortly before your travel date whether you still feel comfortable with the trip or prefer to postpone it free of charge. More information on flexible booking conditions

Can I eat and drink on board the train?

You can, but try to limit it and put your mouth mask back on as soon as possible.

Do I also have to wear a mouth mask while sleeping on the train?

Wearing a face mask is mandatory on all passenger trains in the Netherlands during the entire journey (in the Netherlands), there are no exceptions to this.

Can I take my bicycle on the train?

Yes, you can bring your bicycle. The standard rules apply to taking a bicycle on the international train. For a possible journey on a domestic train prior to or following your international journey, we advise you to use the NS registration service. For more information, visit NS.nl. More information about taking a bicycle

How do you ensure that I can travel responsibly?

All international trains are fully cleaned at every start/ end point and at night. In addition, passenger areas, balconies and toilets are additionally disinfected. Furthermore, our employees on the train wear mouth and nose protection and wash their hands regularly.

Can I travel abroad by train in the coming months?

We would like to refer you to the website of the Ministry of Foreign Affairs for up-to-date travel advice for European countries (please note: only available in Dutch) or check the frequently asked questions. Of course, it is also important to know whether the train connection you would like to take has been restored. Please check your connection in the international itinerary planner.

Which protective equipment should I wear?

Wearing a mouth mask on the train is mandatory. As of November 6, 2021, it will be mandatory again at all stations and platforms in the Netherlands.
Abroad, you should always wear mouth and nose protection.
Please note: for all cross-border trains, you must adhere to the rules that apply in the countries where you travel by train.

An example: if you travel to Basel (SBB) with the ICE, you have to comply with regulations in the Netherlands, Germany and Switzerland. Read the guidelines per country