Changing and cancelling train tickets | NS International
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Changing and cancelling train tickets

To cancel or change, please contact your original point of sale. If you have booked your ticket through NS International.nl or through the NS International Service Center, please contact the NS International Service Center: 030-2300023 (local rate). Select the country of your destination below

Train tickets to and from Belgium

Travel with Intercity Brussels

  • Tickets with Early Bird fare can be changed or be returned for a refund up to and including the day of departure for a € 5 administration fee.
  • Tickets with a flex fare can be changed or cancelled until the day of departure. There is no change or cancellation fee.
  • For cancellations or changes, please contact your original point of sale. If you have booked your ticket through NS International.nl or through the NS International Service Center, you can cancel online. For changes you can contact the NS International Service Center: 030-2300023 (local rate).

Travel with Thalys

For Thalys travel to Belgium, the same rules apply as Thalys train travel to and from France (see below).

Train tickets to and from France

Travel with Thalys

For tickets purchased in the period from March 9 until December 31, 2021, the following rules apply:

In case your train is not cancelled

  • Changing your ticket: You can change tickets up to the time of departure of the train. You pay € 5 and any price difference between the old and the new ticket.
  • Canceling your ticket: the regular conditions of the rate booked apply.

In case your train is cancelled

  • Changing your ticket: You can change your ticket to a new date within the booking horizon from the date of the original trip. You pay any price difference between the old and the new ticket.
  • Canceling your unused ticket: You can request a refund within 30 days of the original travel date.

For tickets purchased before March 9, 2021, the following rules apply:

  • Changing your ticket: Tickets can be changed until the departure of the train, € 5 is charged for the no-flex rates. You pay any price difference between the old and the new ticket.
  • Cancelling your unused ticket: You may request a refund within 30 days of the original date of travel.
Travel by Thalys to and from Marne/Disney/Charles de Gaulle

Thalys will not operate to Marne/Disney and Charles de Gaulle Airport until December 12, 2021. You may cancel your journey within 1 month of the departure date. No cancellation fee will be charged.

Travel with TGV

Tickets with a travel date from May 1st to Augustus 29, 2021 can be changed or cancelled before departure of the train. No cancellation fee will be charged.

Train tickets to and from London, England

Travelling with Eurostar

Tickets can be changed free of charge up to 7 days before departure until further notice. You only pay any price difference between the old and the new ticket. You can also make changes within 7 days before departure, but then you it costs you money plus any difference in rate.

Train tickets to and from Germany

If you book your journey in the period from June 30th to December 31, 2021 with the Sparpreis Europa tariff (Mid-flex), we offer you extra flexibility. If you unexpectedly need or want to travel on another day, you can change your ticket up to 1 day before departure. Any price difference will be charged or settled.

    Train tickets to and from other countries

    To cancel or exchange, please contact your original point of sale. If you booked your ticket with NS International, please contact the NS International Service Centre: + 31 (0)30 230 0023. You cannot cancel online.