Changing and cancelling train tickets | NS International
Coronavirus - Verantwoord op reis, Check de reisinformatie en actuele richtlijnen per land

Changing and cancelling train tickets

To cancel or change, please contact your original point of sale. If you have booked your ticket through NS International.nl or through the NS International Service Center, please contact the NS International Service Center: 030-2300023 (local rate). Select the country of your destination below

Train tickets to and from Belgium

Travel with Intercity Brussels

  • Tickets with Early Bird fare can be changed or be returned for a refund up to and including the day before departure for a € 5 administration fee.
  • Tickets with a flex fare can be changed or cancelled until the day of departure. There is no change or cancellation fee.
  • For cancellations or changes, please contact your original point of sale. If you have booked your ticket through NS International.nl or through the NS International Service Center, you can cancel online. For changes you can contact the NS International Service Center: 030-2300023 (local rate).

Travel with Thalys

For Thalys travel to Belgium, the same rules apply as Thalys train travel to and from France (see below).

Train tickets to and from France

Travel with Thalys

For tickets purchased in the period from March 9 until June 22, 2022, the following rules apply:

In case your train is not cancelled

  • Changing your ticket: You can change tickets up to the time of departure of the train. You pay € 5 and any price difference between the old and the new ticket.
  • Canceling your ticket: the regular conditions of the rate booked apply.

In case your train is cancelled

  • Changing your ticket: You can change your ticket to a new date within the booking horizon from the date of the original trip. You pay any price difference between the old and the new ticket.
  • Canceling your unused ticket: You can request a refund within 30 days of the original travel date.

    Train tickets to and from London, England

    Travelling with Eurostar

    • Tickets can be changed free of charge up to 7 days before departure until further notice. You only pay any price difference between the old and the new ticket.
    • Tickets purchased until November 29, 2021: You can change free of charge within 7 days before departure. You only pay any price difference between the old and the new ticket.
    • Tickets purchased from November 30, 2021: You can also change within 7 days before departure, but then you will pay costs plus any rate difference.

    Train tickets to and from Germany

    If you book your journey in the period from June 30th to March 31, 2022 with the Sparpreis Europa tariff (Mid-flex), we offer you extra flexibility. If you unexpectedly need or want to travel on another day, you can change your ticket up to 1 day before departure. Any price difference will be charged or settled.

      Train tickets to and from other countries

      To cancel or exchange, please contact your original point of sale. If you booked your ticket with NS International, please contact the NS International Service Centre: + 31 (0)30 230 0023. You cannot cancel online.